To be read in conjunction with our T&C’s and Privacy Policy.

Delivery:

Please Note:

We are only able to deliver online orders to you if you have a permanent address on the UK MAINLAND.

Wooden Furniture:

• Please make sure when you receive your items you retain all the original packaging in case you have the need to return your item (see returns policy below). Re-packaging as received is necessary in order to comply with our returns policy. If the carriers unwrap an item please ensure the packaging remains with yourself.
• Deliveries of your wooden furniture are undertaken within two weeks.
• You will be called 2-3 days prior to delivery to agree the date and time, plus the driver will always call 1 hour before arrival so as to minimise the time you are “chained” to your home and so you don’t waste most of your day waiting in.
• If you have constraints regarding a particular delivery, please e-mail us before placing an order and we will be pleased to help find a solution.
• All of our drivers are fully trained and knowledgeable about the product they are delivering.
• To help keep your costs down, we operate a ONE man delivery service. This means for bulky &/or heavy items, you will need to organise some form of assistance at the point of delivery. Due to the nature of our insurance, we operate a door-to-door delivery service which means that items are delivered to the threshold of a property. Our friendly drivers will often assist in taking items beyond the threshold, but please note that they are not insured if any damage is caused, and therefore we cannot be held responsible. A re-delivery charge will apply if our delivery driver arrives at a destination with a flight of stairs or awkward access and you either refuse delivery, or have not made arrangements to assist the driver. It is illegal for our drivers to stop on a red-route, so you must ensure that you have made alternative arrangements if this applies to you. 
• If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
• Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of our reasonable control or any reasonable rescheduling of delivery.
• If items are received damaged please contact us by e-mail (see contact us page) and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item. See our returns policy below for more information.

Consumer Returns and Cancellation Policy:

• The Your Stylish Home Consumer Returns and Cancellation Policy does not affect your statutory rights and complies with "The Consumer Protection (Distance Selling) Regulations 2000".

Changed your mind? – You have a seven-day cooling off period!

• By law, customers located in the UK have the right to withdraw from the purchase of an item within seven working days after the date the item is delivered.
• Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part and the goods are not defective, we will refund the cost of the item less the costs and services related to the collection i.e. we will refund the cost of the product less the collection cost which will be advised to you prior to collection. We will arrange collection and deduct the cost from your account. The cost of returns will not be greater than £50. Please note: The '7 working days' start from the day you receive the goods.
• We will forward your refund within 14 days of us receiving the returned items back to us. In order for us to provide a refund, all goods must be with the original packaging and in “as new” condition. After we process the returned item we will then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.
• Please note that where an item is listed as made to order, we cannot replace or refund unless the goods are defective or not as ordered and are therefore exempt from the Distance Selling Regulations (2000). However these products can be cancelled within 7 days of the placement of the order subject to a 50% cancellation charge, unless already delivered. 
• If you have changed your mind and do not want your furniture then please contact us via e-mail in the first instant – see our contact us page. Please do not return items without prior authorisation. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Items returned due to damage, defective or incorrect:

• After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.
• You have up to 30days to report and request a return due to manufactures fault.  If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund in full and pay your costs of returning it to us.
• You can expect a refund in the same form of payment originally used for purchase.
• We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.