Delivery Information
For our Christmas delivery cut off times, please click here for full details.
Most of our orders to the UK are delivered free of charge via an insured courier if the order value is over £95 (Inc VAT). Certain postal areas or orders under this threshold attract delivery charges as outlined below.
Some products vary in delivery rates to our standard rates and these are outlined below.
| Product Type | Delivery Charge |
|---|---|
| Orders £95 and over (Non postcode-specific areas only; see below for details) | Free delivery |
| Orders under £95 (Non postcode-specific areas only; see below for details) | £6.95 – most items £7.95 – fabrics, curtain poles/tracks, Metropoles (some products are still delivered free; see individual product pages for details) |
| Fabric orders up to 2m (excludes chenilles, velvets, silks & Prestigious Textiles) | £4.95 (posted folded via 1st Class Royal Mail) or £7.95 (on a roll via courier) |
| Curtain pole & track accessories (includes rings, gliders, brackets, finials, holdbacks, joiners; except Speedy items) | £4.95 (posted via 1st Class Royal Mail) |
| Curtain tape | £4.95 (posted via 1st Class Royal Mail) |
| Wallpaper adhesive only (Cole & Son and Romo brands) | £14.95 |
| Cushions (ready made) | £4.95 |
Postcode-Specific Delivery Charges
Certain areas of the UK will incur additional delivery charges; see the table below:
| Product Type | Delivery Charge |
|---|---|
| Wallpaper only orders (most brands) | £14.95 on orders under £95 £9.95 on orders over £95 Free on orders over £195 |
See below for other products
| Location | Delivery Charge |
|---|---|
| Northern Ireland | £19.95 or free on orders over £195 |
| Isle of Wight | £19.95 or free on orders over £195 |
| Channel Isles | £19.95 or free on orders over £250 |
| Isle of Man | £19.95 or free on orders over £250 |
| Scottish Highlands, Islands & Remote/Rural Areas | £19.95 or free on orders over £225 |
Speedy Poles, Tracks & Accessories
The delivery prices for these products will vary to above (however the free delivery thresholds are the same) as they are despatched direct from our suppliers. See the delivery section on individual product pages to view accurate prices for your location.
Coronavirus Outbreak: We are still open and processing orders
In general orders are being delivered on time, although given the circumstances there are a few occasional delays; notably samples and orders sent by Royal Mail may take a little longer.
If a product lead time has changed due to COVID-19 we've updated the product page to reflect our latest information. Please check individual product pages for details.
For more details how we're managing COVID-19 please click here.
Delivery lead times are stated throughout our site on each individual product page, and are in working days from ordering (excluding weekend and bank holidays). The lead times for the products you add to basket will also show in the View Basket page. Many of our poles and tracks being offered with Next Working Day Delivery (providing the order exceeds £95), otherwise the delivery can take a few days longer - see item description for specifics. Please see the table below for our standard lead time guidelines.
Where products are despatched from multiple locations you may receive separate deliveries as these might be despatched on different days, however you will not incur further charges.
| Product Type | Typical Lead Times (Working Days) |
|---|---|
| Fabrics | Next working day, 2-3 or 4-6 working days |
| Wallpapers | Next working day, 2-3 or 4-6 working days |
| Made to measure curtains | 15-20 working days |
| Made to measure roman blinds | 15-20 working days |
| Curtain Poles | Next working day, 2-3 days, 5-7 days |
| Curtain Tracks | Next working day, 2-3 days, 5-7 days |
| Autoglide Tracks | 3-4 working days |
| VELUX Blinds | 2 working days or 7-10 days (see product details) |
| Blinds (Non VELUX) | 1-2 working days, 5-7 days |
Certain rural/offshore areas may take 2-5 days longer for delivery than stated above.
We can deliver your blinds anywhere in the UK as long as you have a valid postcode. Upon ordering you can choose to deliver to:
- Home address
- Work address
- Relative/friend's address
Delivery can be anywhere, except a PO Box address.
Upon receiving delivery, it will need to be signed for. If you are not in the courier will leave a contact card or likely try one of your neighbours, and if they sign for the parcel in then a note will be left at your address mentioning where it is.
When signing for the delivery you are signing to accept it has been received in good condition, if you notice any damages on the packaging you must sign for it as damaged and you must notify us within 24 hours.
If the courier leaves a card with their contact details and the consignment details you can re-arrange delivery if you wish for the following day, or arrange to collect them from their local depot.
In the case of VELUX, delivery will be attempted 3 days in a row (excluding weekends and bank holidays), and each time the courier will leave a card with their contact details and the consignment details so you can re-arrange delivery if you wish.
Below is a short summary of our return policy; for more information regarding this process please see our returns page.
Some quick links within the return policy page are:
Returns overview (summarised)
We hope you are pleased with your purchase;however in the unlikely event that when you receive your order you are not completely satisfied we will be happy to arrange to collect the item(s) from your address. We can then exchange it for an alternative product, or even refund if you wish - providing they are not made to measure e.g. Silent Gliss Autoglide, made to measure blinds or fabrics.
If you wish to return/exchange your products you must ensure that they have not been fitted/modified (such as pulling up the curtain heading tape) or opened. Once you have started to fit the product we are unable to accept it for return.
Upon the collection being arranged we will raise a collection charge of £20 or 10% (whichever is greater) in addition to any postcode-specific UK delivery charges as incurred on your original order. If sending back using your own courier we always recommend an insured, trackable service.
For further details please see returns page.
Last Updated: 09-Sep-2019
Last Reviewed: 09-Sep-2019